Customer Insights & Research
Understand what your clients really think—and what drives loyalty.
Service Description
Guessing costs money. Data creates better decisions. Using surveys, feedback analysis, and customer insight methods, I help your clinic or spa uncover what clients value most, where friction exists, and what influences loyalty and repeat business. Includes: Client feedback surveys Voice of customer analysis Customer journey insights Client behavior and satisfaction analysis Strategic recommendations based on findings Best for: Businesses launching new services aesthetic clinics & med spas with retention issues Brands wanting deeper customer understanding Outcome: Clear, actionable insights that help you improve client satisfaction, retention, and business growth.
Cancellation Policy
To ensure a professional and productive experience for all clients, please review the following policies before booking. Booking Confirmation All bookings submitted through the website or scheduling platform are considered requests and are not automatically confirmed. Your appointment remains pending until you receive a confirmation email from Tjstlouis & Company. We reserve the right to reschedule or decline appointments that are not aligned with our service scope or availability. Discovery Calls Discovery/Loyalty Strategy Calls are complimentary and designed to determine fit. These calls are: • limited to 25 minutes • intended for prospective clients considering services • not consulting sessions or free strategy workshops If additional advisory support is required, a paid service engagement may be recommended. Punctuality Please join your session on time. A 10-minute grace period is allowed. After this time, sessions may be shortened or cancelled depending on scheduling availability. Late arrivals do not guarantee extended time. Cancellation & Rescheduling We understand that plans change. Please provide at least 24 hours’ notice for cancellations or rescheduling requests. Missed appointments or cancellations made with less than 24 hours’ notice may require rebooking and may be subject to a fee for paid sessions. Confidentiality All client information shared during our discovery call is treated as confidential and handled professionally. Your business information will never be shared without your consent unless required by law. Results Disclaimer While every effort is made to provide strategic recommendations designed to improve client loyalty and business growth, results may vary depending on implementation, business conditions, and other external factors. Specific outcomes cannot be guaranteed. ________________________________________ Right to Refuse Service Tjstlouis & Company reserves the right to decline or discontinue services where there is: • misalignment in expectations • disrespectful conduct • repeated policy violations • services requested outside our expertise ________________________________________ Questions? For questions regarding bookings or services, please contact: tjstlouisandcompany@gmail.com
Contact Details
tjstlouisandcompany@gmail.com